Q: The Scheduler is not recognizing my reference numbers. What do I do?

Ensure that you've attempted to populate the shipment with all available reference numbers.

The following are valid reference numbers:

• P.O. #
• Delivery ID #
• Tracking # (No dashes or spaces)
• Pro # (No dashes or spaces)
• Container #
• Order #

Visit our "Request a Reference Number" page if none of the above work for you, then follow the on screen instructions.

Q: My shipment is running late. Who do I contact?

Visit our "Contact" page. Advise us of your situation and we will attempt to accomodate you. If we are unable to work-in the delivery the shipment will have to be rescheduled.

Q: I have multiple deliveries to schedule from several different companies. Do I have to schedule each one by itself?

No, you can schedule all at once. See page 4 of the Scheduler User Guide for help.

Q: I have an existing appointment and a new shipment has arrived at my terminal. How do I add this new shipment to my current appointment?

Simply schedule the second shipment during the same date/time. If that date/time is no longer available, then it is fully booked. Please schedule the remaining shipment in an open time slot and ensure you receive a confirmation email.

Q: The next available appointment is too far out and I need to charge storage. How can I do so?

Please use the contact information on the Contact page. We will try to move appointments around to bring you in sooner. If you do not advise of this issue beforehand, VM nor the shipper will authorize payment for storage.